Accountability, whether at work or elsewhere in life, can often bring up a negative connotation in our minds. This is understandable, but unfortunate and shouldn’t be the case. We hear of politicians and business leaders in the news cycle whom are being held accountable for their actions or mistakes and more often than not, when we hear about it, it’s because something bad has happened or something has gone wrong.
Being accountable for something means being responsible for it. This could be actions, work, or something else.
In work, we often find it manifested in the form of specific tasks or functions that we as employees are expected to perform, leaders’ and managers’ accountability for a team or project, and the company’s accountability to our customers and employees.
Accountability is an important thing to have in a company and has a very real and meaningful impact on our outcomes and progress as an organisation, which is why it is one of Naimuri’s core values.
Our relationship with accountability is important and something of a balancing act. A company with zero accountability – or at the opposite end of the spectrum where people are held to account without enough influence – are both terrible experiences. When used correctly, accountability is a strong, positive, driving force which motivates and helps individuals and organisations to grow and achieve their goals. The key elements of this are:
- People must know what is expected of them – what are they accountable for?
- People must accept and understand this accountability.
- People must have the right amount of influence and resources to realistically achieve their goals.
- People must have the correct support to help them achieve their goals.
Let’s be clear – accountability is not about blaming somebody for a goal that is not achieved or something that goes wrong. It is not a stick to be used as a punishment, but rather an element of the relationship between an end goal or outcome and the person(s) responsible for ensuring that goal is achieved. It means taking ownership and understanding our role, striving to work to the highest standard.