.jpg)
Meet the Lead: From server racks to strategic delivery
At Naimuri, our strength lies in our people, the multitaskers, the problem solvers, and the resilient leaders who keep the wheels turning.
Today, we’re sitting down with one of our Delivery Leads to discuss her journey through the IT ranks, the evolution of Agile, and why a good "green juice" is the ultimate secret weapon.
How did you get into this career path?
I’ve tried my hand at pretty much everything in IT.
I started my career in Infrastructure, taking computers apart, building networks and rewiring server racks. That naturally morphed into Software Support, with some Technical Authoring on the side.
I made the switch to delivery, working as a Consultant for several years before moving into Project Management over a decade ago.
It felt like a natural next step; I’m an organised and driven person, so making a career out of ensuring things arrive on time was a no-brainer!
What is your "non-negotiable" morning ritual?
I have two sons who generally overtake any ritual I try to adopt for myself, but my total non-negotiable is starting the day with green juice and multi-vitamins. It gets my head into a healthy, focused place, ready for the day ahead.
If your workday had a soundtrack, what’s the first song on the playlist?
It would have to be Makeup by Neelix Ft. Caroline Harrison. I bet you’ve never had that answer before! That track is an epic, it’s a journey, a story, and a changing beast. It reflects how much things can change in a single day as a Delivery Lead. Plus, it makes me want to dance, which always puts you in a good mood regardless of what’s happening around you doesn’t it.
What is your day-to-day role like?
I start by reviewing my To-Do list and calendar, mapping out the day (though that doesn't always go to plan!). Then, I have stand-ups with each of my delivery teams to ensure no one is blocked and knows what to focus on.
My days are a mix of internal and external meetings, some days are back-to-back, while others offer more breathing room. Beyond delivery, I support bid writing, commercial business cases and contracts, and am also responsible for line management of everyone on my team(s). My favorite part? Workshops with customers. I love putting ideas on the table and deciding what the next phase of their journey looks like.
What is the biggest challenge in your role or the industry right now?
One of the key challenges I face is navigating ambiguity around requirements. Business strategies and priorities can evolve quickly, and delivery often begins before every detail is fully defined. That requires creating structure and clarity without slowing momentum.
In my role, I work closely with both customers and internal teams to turn uncertainty into tangible progress, while maintaining quality and trust. We deliver using Agile principles, which focus on demonstrating value early and iteratively. This approach is particularly effective in refining requirements, as it allows customers to visualise outcomes, provide feedback early, and shape the solution as it evolves.
How has the industry changed since you started?
I have to mention the shift from "Waterfall to Agile". Projects used to be documentation-heavy and delivery-light, often leading to low customer satisfaction. I’ve coached many customers who were initially fearful of Agile. But once they see the results at the end of a sprint review, their confidence grows.
"Switching to Agile is like going for a run: it can be painful getting out the door, but you never get home and say, 'I wish I hadn't done that!'"
Who inspires you?
My kids. We’ve had a tough time as a family the last few years due to serious illness and a bereavement. Their ability to wake up and face each day with humour, resilience, and an inquiring mind never fails to humble me. They’ve taught me patience, strength, and how to find joy in the simple things.
What is the most important "tool" you use daily?
Conversation. Good communication and transparent relationships with my team and stakeholders are more invaluable than any delivery tool on the market. It’s the only way to secure trust for future work.
What advice would you give to someone following in your footsteps?
Believe in yourself. Focus on learning, ask questions about anything you’re unsure of, and challenge yourself every single day. With enough hard work, you can do anything you put your mind to.
